1. From the moment you submit successfully your reservation online your reservation will be 100 % guaranteed. In very rare cases such as force major circumstances, hotel closure for renovations or book out situations client may be offered an alternative accommodation of relevant or superior quality which the client will be free to accept or decline or choose the option to have the amount paid for the reservation reimbursed. 

2. Hotelistan.com offers among the lowest hotel rates available on the net for all hotels listed on our website. Most of our prices are directly negotiated with hotels therefore we guarantee they are the best prices you'll ever find. Hotelistan.com displays the lowest prices at its pages with no additional charges or hidden taxes for you to pay after making the booking. We endeavor to present you in details what does the quoted price include, always.

Cancellations, No show and Amendment s

1. Cancellations made till noon (local destination time) on the date specified as cancellation deadline are free of charge.

2. Cancellations submitted after this deadline will attract cancellation charges ranging from the minimum of 1 night penalty fee (equal to the first night room rate) to the full expense of your reservation depending on your booking conditions.

3. No-shows are be subject to 1 night penalty fee (equal to the first night room rate) unless stated different in your hotel reservation summary.

4. Amendments are subject to hotel's availability and may involve additional charges and taxes specified by the hotel.

5. Cancellation/Amendment requests should be submitted only in written form via our website or e-mail. The requested cancellations will take effect from the moment you have received a cancellation/amendment confirmation email from us.

Refund Policy

1. Refunds will only be processed if they are approved from our the third part service supplier. The exact amount of the refund money will be determined in accordance with hotel's cancellation policy and the exact date when the cancellation was requested.

2. Any approved refunds will be credited back to the customer credit card originally used for making the payment and no other refund method will be possible. Refunds are only possible in the same currency in which the booking has been paid.